Terms and Conditions – Memo Casino UK

Memo Casino is a product of IntellogixSoft B.V., which operates under a Curaçao Gaming license. When you create an account on the platform, you must agree to the following terms and conditions in order to start gambling. You can explore the general rules below:

• You must confirm that you take responsibility for your funds and actions, and understand all risks;
• Not every country counts casino gambling as a legal activity, therefore, it is only your responsibility to access the platform;
• The company can communicate with you via available methods;
• The casino can make changes to these terms and notify you about that.

The company accepts various currencies, among them are EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, AUD, PLN, BTC, and other cryptocurrencies.

There are some rules related to the opening of an account at Memo Casino. Meet the following conditions if you want to register on the platform:

• Users must provide only valid information to avoid further problems with password recovery or verification;
• The player bears responsibility for the safety of his registration data. He mustn’t handle it to anyone if he doesn’t want to lose the account;
• The user can’t send money from his balance to other gamblers;
• It is restricted from taking any advantage of the casino by using apparent errors;
• The casino reserves the right to confiscate all payments if you are suspected of any kind of fraudulent activity;
• The company secures all players’ data by SSL technology and doesn’t share it with any third parties;
• Players can create one and only account and agree that they won’t give access to it to anyone.

The offense of the rules can lead to confiscation of winnings and account block, therefore, you have to meet the conditions above.

There are several rules that you must be acquainted with if you want to play games at Memo Casino. Read the listed conditions carefully and remember them when you gamble:

• Before you open any game, you must read the rules to understand how it works;
• There are certain areas where access to the games is restricted by a provider. It is your responsibility to access them by using a VPN;
• All games can be accessed by players who are 18 years or older;
• By accessing the game, you confirm that you don’t bypass any laws, and it is your choice only.

Some providers restrict access to their games for gamblers from several jurisdictions. In the table below, you will see where these titles are restricted:

If the user wants to cash out his money, he must explore the withdrawal policy before it. Read the following conditions and meet them to succeed:

1. The minimum withdrawal amount is 30 GBP.
2. The maximum cashout per month is 10,000 GBP. The rule doesn’t apply to the members of the VIP Club.
3. The company reserves the right to verify your identity before processing a withdrawal.
4. You have to wager your deposit at least once before proceeding with the cash-out process.
5. The withdrawal method is chosen depending on the deposit option that you have used before.
6. The withdrawal can take up to 24 hours to be processed by the casino.

In case the security service notices any suspicious activity with signs of financial crime, the company can block your account, confiscate winnings, and report to the legal anti-money laundering authorities.

The gamblers can request a refund from the casino, but there are special conditions that they have to meet. In addition to that, you will explore the policy regarding inactive accounts in the list below:

• The account is counted as dormant after 12 months since the last entry;
• After an inactive period, the casino starts to charge a monthly fee of £8,6 until your balance is not empty;
• The company reserves the right to confiscate your funds if you haven’t entered your account for 30 months;
• The refund requires you to provide identification documents in order to be processed;
• It takes up to 7 business days to decide on the refund;
• The casino deducts bonuses to calculate the refund amount.

The user can give complaints about the casino’s services. These appeals will be reviewed by the support service or the company itself. The player can contact the necessary instances by using available methods on the platform, such as email or live chat. In case the problem wasn’t solved, the gambler can address an independent third party. The casino operates under Curaçao jurisdiction, therefore, any arising issue will be solved within the framework of Curaçao law.